Microsoft Teams Channel Setup
Add the Risotto bot to your team in Microsoft Teams and configure it as a request source so users can submit requests and Risotto can respond.1
Add the Risotto bot to your team
In the Microsoft Teams desktop app, add the Risotto bot to the team where you want users to submit requests.
2
Open Request Sources in Risotto
In the Risotto dashboard, open Settings → Request Sources and select the
Microsoft Teams channel you want to use.
3
Turn off Silent mode
Make sure Silent mode is turned off so Risotto replies in the channel.
When Silent mode is on, Risotto processes requests without posting responses.
4
Verify your settings
Confirm the channel is enabled as a request source and that Silent mode is configured the way you want.
Test Your Setup
After adding the bot and configuring the channel:- Tag the Risotto bot in the channel and ask a simple question.
- Confirm a ticket is created — Risotto should respond and open a ticket for your request.
- Verify the ticket is handled as expected — for example, that it escalates when it can’t be resolved automatically.
Next Steps
Once Microsoft Teams is set up and tested:- Complete your organization setup
- Begin testing Risotto with your team
- Configure additional settings as needed for your organization