> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryrisotto.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Microsoft Teams Channel Setup

> Add the Risotto bot to your team and configure it to handle requests

# Microsoft Teams Channel Setup

Add the Risotto bot to your team in Microsoft Teams and configure it as a request source so users can submit requests and Risotto can respond.

<Steps>
  <Step title="Add the Risotto bot to your team">
    In the Microsoft Teams desktop app, add the Risotto bot to the team where you want users to submit requests.
  </Step>

  <Step title="Open Request Sources in Risotto">
    In the Risotto dashboard, open **Settings → Request Sources** and select the
    Microsoft Teams channel you want to use.
  </Step>

  <Step title="Turn off Silent mode">
    Make sure **Silent mode** is turned off so Risotto replies in the channel.
    When Silent mode is on, Risotto processes requests without posting responses.
  </Step>

  <Step title="Verify your settings">
    Confirm the channel is enabled as a request source and that Silent mode is configured the way you want.
  </Step>
</Steps>

## Test Your Setup

After adding the bot and configuring the channel:

1. **Tag the Risotto bot** in the channel and ask a simple question.
2. **Confirm a ticket is created** — Risotto should respond and open a ticket for your request.
3. **Verify the ticket is handled as expected** — for example, that it escalates when it can't be resolved automatically.

## Next Steps

Once Microsoft Teams is set up and tested:

1. Complete your [organization setup](/guides/initial/org-setup)
2. Begin testing Risotto with your team
3. Configure additional settings as needed for your organization